Technology Services

Academic and Information Technology

209 Humphrey School
301 19th Avenue South
Minneapolis, MN 55455
United States

The following technology services are made available to you by the Humphrey School's Academic and Information Technology team in partnership with the University of Minnesota’s Office of Information Technology.

The University’s Technology Help service desk is open 24/7 and available via chat, email, and phone to help answer any questions you may have. Open a chat session, email [email protected], or call 612-301-4357.

If you need in-person IT support, stop by the TechStop in Blegen Hall 90. They will be able to help you with requests such as setting up your email on your phone or troubleshooting laptop issues.

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High-speed internet access

Students learning off campus may benefit from a high-speed internet plan to ensure their remote experience is successful. Some internet service providers are offering free or discounted services for people who qualify. Contact the service providers who serve your area to learn more about those opportunities. Some might consider the accessible public buildings and private businesses in their area that provide free internet access. When utilizing their internet, we suggest using UMN VPN for a safe and secure experience.

Computing device access

Any of the following WiFi-enabled, operating system–based devices are supported for online learning. Ensure that you have access to one that works well for you.

  • Windows
  • Mac OS X
  • iPhone, iPad, iOS
  • ChromeOS, Chromebooks
  • Android
  • Linux

Be prepared to hold meetings, meet with study groups, and attend class online. Get started

Login: zoom.umn.edu

Take Zoom training: 

All Humphrey School affiliates have access to the following licensed software applications via the University of Minnesota’s Apps To Go service:

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Step One: Install Citrix Workspace software

In order to access the AppsToGo service, you'll first need to install client software known as Citrix Workspace.

Client software is available for the following operating systems:

Step Two: Log in to Citrix Workspace

After you've installed Citrix Workspace, the next step is to log in to the service from your browser by going to:

https://apps.umn.edu/

At the top of the page, you'll see a group of icons — click on the Desktops icon in the center.

Login window for Citrix software, with "Desktops" icon highlighted
 
You may see a message claiming "you have not chosen to trust" the server's security certificate, though you were not given the opportunity to trust the certificate. In that case, 

Step Three: Begin your session

You will now see the desktops that you have access to. Click on the HHH Desktop icon to begin your session.

Login window for Citrix software, with "Demo Desktops" and "HHH Desktop" icons displayed

Reserve Equipment

The following is a list of equipment available to check out from the Humphrey School's front desk in room 130. This service is provided to all Humphrey School–affiliated students, faculty, and staff. To reserve equipment, fill out the Room and Equipment Reservations form.

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Available equipment

Inventory

Item Number Available
Conference telephone 1
Desktop computers with displays 16
Digital voice recorder 4
Display adapter for Macs and laptops 6
DVD drive 1
Flip video camera 8
Foot pedal for transcription (download instructions below) 2
22" LCD displays 10
Presenter / laser pointer 3
Power strip 1
Tripod 3
Ultrabook 5
Videoconferencing headset 1

Using a foot pedal for transcription

Humphrey School students may check out a foot pedal. Instead of manipulating the audio playback of an audio source with your hands, a foot pedal is a physical device that lets you do so with your feet. This allows you to type more efficiently.

You will need to install a small software application in order to use a foot pedal for transcription. These instructions are for using a free Windows application called Express Scribe from NCH Software.

  1. Download and install the software from http://www.nch.com.au/scribe/index.html.
  2. Plug in the foot pedal. Windows will automatically install the driver, and then Express Scribe will detect the pedal.
  3. If the pedal is not automatically detected, open the Express Scribe software and click on Options -> Controller...
  4. Click on Controller Setup Wizard and follow the instructions on the screen.
  5. The pedal should now be ready for use. Press down the middle button to start audio playback. The audio automatically pauses once you release the button. Use the left and right buttons to rewind and fast forward through the audio.

Building Access

Your University UCard gives you 24/7 access to the Humphrey School building. This access must be manually set up by presenting your UCard to the front desk staff in room 130. 

Find Study Space

If you’re looking for places to study before, between, or after class, use the Office of Classroom Management’s Study Space Finder. Space information is up to date based on COVID-19 guidelines.

Computer Labs

Computer labs 80 and 85 are offline for the fall 2020 semester. Computers and printing are available in room HHH 50. Please use apps.umn.edu to access your licensed software for class, including Atlas.ti, Stata, NVivo, ArcGIS and more. 

Lab 40 is available for individual study and can be reserved through Google Calendar. Meeting rooms 40A, 40B, 40C, 44, 45, and 46 all have large monitors to use.

MURP Planning Lab (Room 290) is closed for the Fall 2020 semester. MURP lab equipment is not available for this time period.

Humphrey School room 50 is open and offers study space, conference rooms, and computers available for use by all University of Minnesota students. Printing is available to all who use this lab; however, please note that the computers in this lab do not currently include the Humphrey School–specific software listed above.

Conference Rooms (131, 173, 175, 274, and 300)

Each conference room is equipped with a 60-inch TV monitor with VGA, HDMI, and audio inputs. To reserve a space, add a conference room to your Google Calendar event. When available, the conference rooms can also be used as study areas. Room capacities are listed in Google Calendar when making a reservation.

Jernberg Lounge (10)

The Jernberg Lounge is closed for the Fall 2020 semester for paint, carpet, and furniture upgrades.

Print in the Computer Labs

Humphrey School students are provided with a free printing allowance for each semester. Your printing allowance can currently only be used on the printer in Humphrey Room 40, as well as in the University computer labs in Humphrey Room 50 and Blegen Hall Room 90. Continue reading to learn about allowance allocation, printing charges, and how to use the printer.

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Printing allowance amounts

The printing allowance is equal to one-fifth of the collegiate fee paid by the student (which varies depending on the number of credits being taken).

Print Allowance Amount

Semester and credit load Printing allowance provided to student
Fall/Spring—6 or more credits $50
Fall/Spring—less than 6 credits $25
Summer—3 or more credits $10
Summer—less than 3 credits $7.50

Any allowance remaining at the end of Fall and Spring semesters is carried forward through the end of Summer session. Balances are cleared at the beginning of Fall semester each year.

Instructors and TAs are allocated an additional $50 allowance to support their classroom duties.

After a student has used up their allowance for the semester, they will be asked to pay for subsequent printing using Gopher GOLD funds.

Per-sheet printing charges

Duplex printing is included at no additional charge.

Printing Costs

Printing type Per-sheet price Locations
Black and white (8.5”x11”) 10 cents All HHH labs (40, 50, 80, 85, MURP 290)
Black and white (11”x17”) 20 cents MURP lab 290
Color (8.5”x11”) 25 cents MURP lab 290
Color (11”x17”) 50 cents MURP lab 290
Large-format/poster (3’ wide) 0.35 cents per square inch (50 cents per square foot), e.g., $6 for a 3’x4’ poster HHH lab 85, MURP lab 290

Printing instructions

How to print

  1. If you are using a personal device, you will be asked to enter your internet ID.
  2. Go to the printing station in any of the HHH labs.
  3. Swipe your UCard with the barcode facing out. You will hear a beep when the swipe is successful—if it doesn't work at first, try swiping more slowly.
  4. Select your print job and click "Print."
  5. Your print job will print.

Please note: once you print to the printer, you have 45 minutes to retrieve your print job from the printing station. After this time has elapsed, the print job will be automatically deleted.

Print from a personal computer

Students may print to the lab printers from their personal Windows and
Mac OS X laptops. This requires you to download and install a small utility
program first. Note: when using a non-UMN IP address, you will need to be connected to VPN to access the links below.

Windows

OS X

Once the software is installed, follow the printing instructions above.

Use Network Storage Drives

Never store documents and data on a local drive of a computer (e.g., C:). This location may be overwritten at any time and your documents will be lost. Instead, store your documents on a network drive. There are up to six drives available at the Humphrey School. You will have access to two or more of these drives, depending on your role.

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Network storage drive locations

Drive Letters and Connection Paths

Drive name Windows network location Mac network location
Home (H:) \\files.umn.edu\HHH\Home smb://files.umn.edu/HHH/Home
Open Home (O:) \\files.umn.edu\HHH\Open Home smb://files.umn.edu/HHH/Open Home
Courses (T:) \\files.umn.edu\HHH\Courses smb://files.umn.edu/HHH/Courses
Areas (G:) \\files.umn.edu\HHH\Areas smb://files.umn.edu/HHH/Areas
Administration (S:) \\files.umn.edu\HHH\Administration smb://files.umn.edu/HHH/Administration
Projects (P:) \\files.umn.edu\HHH\Projects smb://files.umn.edu/HHH/Projects

Connecting to the network drives

On Windows 7

  1. Open the Start Menu in the bottom left corner
  2. Right click on Computer > Map Network Drive
  3. Enter the network location (see above) that corresponds to the drive you want to map
  4. When prompted for your credentials, log in with your University ID and password. Be sure to add ad.umn.edu\ before your University ID, e.g., ad.umn.edu\john0001

On Windows 8 or above

  1. Open File Explorer and click on "This PC"
  2. Click on the "Computer" tab, then on the icon for "Map Network Drive"
  3. Enter the network location (see above) that corresponds to the drive you want to map
  4. When prompted for your credentials, log in with your University ID and password. Be sure to add ad.umn.edu\ before your University ID, e.g., ad.umn.edu\john0001

On a Mac

  1. In the Finder, click on Go > Connect to Server
  2. Enter the network location (see above) that corresponds to the drive you want to map
  3. When prompted for your credentials, log in with your University ID and password.
  4. Be sure to add ad.umn.edu\ before your University ID, e.g., ad.umn.edu\john0001

If you encounter any problems, please email [email protected] for assistance.