The following technology services are made available to you by the Humphrey School's Academic and Information Technology team in partnership with the University of Minnesota’s Office of Information Technology.
The University’s Technology Help service desk is open 24/7 and available via chat, email, and phone to help answer any questions you may have. Open a chat session, email [email protected], or call 612-301-4357.
If you need in-person IT support, stop by the TechStop in Blegen Hall 90. They will be able to help you with requests such as setting up your email on your phone or troubleshooting laptop issues.
High-speed internet access
Students learning off campus may need a new or improved internet plan. Some internet service providers are offering free or discounted services for people who qualify. Contact the service providers who serve your area to learn more, or view access information for some providers on our Get Internet Access Off Campus page.
Computing device access
Any of the following WiFi-enabled, operating system–based devices are supported for online learning. Ensure that you have access to one that works well for you.
- Windows
- Mac OS X
- iPhone, iPad, iOS
- ChromeOS, Chromebooks
- Android
- Linux
Additional technology resources
- Working and Learning Off-Campus
- Central IT website
- Technology page of the Humphrey Help Center (managed by AIT)
- Services available to Humphrey School employees (on Horatio, the employee intranet)
Be prepared to hold meetings, meet with study groups, and attend class online. Get started
Login: zoom.umn.edu
Take Zoom training:
All Humphrey School affiliates have access to the following licensed software applications via the University of Minnesota’s Apps To Go service:
Step One: Install Citrix Workspace software
In order to access the AppsToGo service, you'll first need to install client software known as Citrix Workspace.
Client software is available for the following operating systems:
Step Two: Log in to Citrix Workspace
After you've installed Citrix Workspace, the next step is to log in to the service from your browser by going to:
At the top of the page, you'll see a group of icons — click on the Desktops icon in the center.
- clear the cache in your internet browser, or
- contact the University's IT Help Desk via email to [email protected] or phone to 612-301-HELP (4357)
Step Three: Begin your session
You will now see the desktops that you have access to. Click on the HHH Desktop icon to begin your session.
Available equipment
Inventory
| Item | Number Available |
|---|---|
| Conference telephone | 1 |
| Desktop computers with displays | 16 |
| Digital voice recorder | 4 |
| Display adapter for Macs and laptops | 6 |
| DVD drive | 1 |
| Flip video camera | 8 |
| Foot pedal for transcription (download instructions below) | 2 |
| 22" LCD displays | 10 |
| Presenter / laser pointer | 3 |
| Power strip | 1 |
| Tripod | 3 |
| Ultrabook | 5 |
| Videoconferencing headset | 1 |
Using a foot pedal for transcription
Humphrey School students may check out a foot pedal. Instead of manipulating the audio playback of an audio source with your hands, a foot pedal is a physical device that lets you do so with your feet. This allows you to type more efficiently.
You will need to install a small software application in order to use a foot pedal for transcription. These instructions are for using a free Windows application called Express Scribe from NCH Software.
- Download and install the software from http://www.nch.com.au/scribe/index.html.
- Plug in the foot pedal. Windows will automatically install the driver, and then Express Scribe will detect the pedal.
- If the pedal is not automatically detected, open the Express Scribe software and click on Options -> Controller...
- Click on Controller Setup Wizard and follow the instructions on the screen.
- The pedal should now be ready for use. Press down the middle button to start audio playback. The audio automatically pauses once you release the button. Use the left and right buttons to rewind and fast forward through the audio.
Building Access
Your University UCard gives you 24/7 access to the Humphrey School building. This access must be manually set up by presenting your UCard to the front desk staff in room 130.
Find Study Space
If you’re looking for places to study before, between, or after class, use the Office of Classroom Management’s Study Space Finder. Space information is up to date based on COVID-19 guidelines.
Computer Labs
Computer labs 80 and 85 are offline for the fall 2020 semester. Computers and printing are available in room HHH 50. Please use apps.umn.edu to access your licensed software for class, including Atlas.ti, Stata, NVivo, ArcGIS and more.
Lab 40 is available for individual study and can be reserved through Google Calendar. Meeting rooms 40A, 40B, 40C, 44, 45, and 46 all have large monitors to use.
MURP Planning Lab (Room 290) is closed for the Fall 2020 semester. MURP lab equipment is not available for this time period.
Humphrey School room 50 is open and offers study space, conference rooms, and computers available for use by all University of Minnesota students. Printing is available to all who use this lab; however, please note that the computers in this lab do not currently include the Humphrey School–specific software listed above.
Conference Rooms (131, 173, 175, 274, and 300)
Each conference room is equipped with a 60-inch TV monitor with VGA, HDMI, and audio inputs. To reserve a space, add a conference room to your Google Calendar event. When available, the conference rooms can also be used as study areas. Room capacities are listed in Google Calendar when making a reservation.
Jernberg Lounge (10)
The Jernberg Lounge is closed for the Fall 2020 semester for paint, carpet, and furniture upgrades.
Printing allowance amounts
The printing allowance is equal to one-fifth of the collegiate fee paid by the student (which varies depending on the number of credits being taken).
Print Allowance Amount
| Semester and credit load | Printing allowance provided to student |
|---|---|
| Fall/Spring—6 or more credits | $50 |
| Fall/Spring—less than 6 credits | $25 |
| Summer—3 or more credits | $10 |
| Summer—less than 3 credits | $7.50 |
Any allowance remaining at the end of Fall and Spring semesters is carried forward through the end of Summer session. Balances are cleared at the beginning of Fall semester each year.
Instructors and TAs are allocated an additional $50 allowance to support their classroom duties.
After a student has used up their allowance for the semester, they will be asked to pay for subsequent printing using Gopher GOLD funds.
Per-sheet printing charges
Duplex printing is included at no additional charge.
Printing Costs
| Printing type | Per-sheet price | Locations |
|---|---|---|
| Black and white (8.5”x11”) | 10 cents | All HHH labs (40, 50, 80, 85, MURP 290) |
| Black and white (11”x17”) | 20 cents | MURP lab 290 |
| Color (8.5”x11”) | 25 cents | MURP lab 290 |
| Color (11”x17”) | 50 cents | MURP lab 290 |
| Large-format/poster (3’ wide) | 0.35 cents per square inch (50 cents per square foot), e.g., $6 for a 3’x4’ poster | HHH lab 85, MURP lab 290 |
Printing instructions
How to print
- If you are using a personal device, you will be asked to enter your internet ID.
- Go to the printing station in any of the HHH labs.
- Swipe your UCard with the barcode facing out. You will hear a beep when the swipe is successful—if it doesn't work at first, try swiping more slowly.
- Select your print job and click "Print."
- Your print job will print.
Please note: once you print to the printer, you have 45 minutes to retrieve your print job from the printing station. After this time has elapsed, the print job will be automatically deleted.
Print from a personal computer
Students may print to the lab printers from their personal Windows and
Mac OS X laptops. This requires you to download and install a small utility
program first. Note: when using a non-UMN IP address, you will need to be connected to VPN to access the links below.
Windows
- Windows software for black-and-white printing
- Windows software for large-format printing
- Windows software for color printing (MURP lab only)
OS X
- OS X software for black-and-white printing
- OS X software for large-format printing
- OS X software for color printing (MURP lab only)
Once the software is installed, follow the printing instructions above.
Network storage drive locations
Drive Letters and Connection Paths
| Drive name | Windows network location | Mac network location |
|---|---|---|
| Home (H:) | \\files.umn.edu\HHH\Home | smb://files.umn.edu/HHH/Home |
| Open Home (O:) | \\files.umn.edu\HHH\Open Home | smb://files.umn.edu/HHH/Open Home |
| Courses (T:) | \\files.umn.edu\HHH\Courses | smb://files.umn.edu/HHH/Courses |
| Areas (G:) | \\files.umn.edu\HHH\Areas | smb://files.umn.edu/HHH/Areas |
| Administration (S:) | \\files.umn.edu\HHH\Administration | smb://files.umn.edu/HHH/Administration |
| Projects (P:) | \\files.umn.edu\HHH\Projects | smb://files.umn.edu/HHH/Projects |
Connecting to the network drives
On Windows 7
- Open the Start Menu in the bottom left corner
- Right click on Computer > Map Network Drive
- Enter the network location (see above) that corresponds to the drive you want to map
- When prompted for your credentials, log in with your University ID and password. Be sure to add ad.umn.edu\ before your University ID, e.g., ad.umn.edu\john0001
On Windows 8 or above
- Open File Explorer and click on "This PC"
- Click on the "Computer" tab, then on the icon for "Map Network Drive"
- Enter the network location (see above) that corresponds to the drive you want to map
- When prompted for your credentials, log in with your University ID and password. Be sure to add ad.umn.edu\ before your University ID, e.g., ad.umn.edu\john0001
On a Mac
- In the Finder, click on Go > Connect to Server
- Enter the network location (see above) that corresponds to the drive you want to map
- When prompted for your credentials, log in with your University ID and password.
- Be sure to add ad.umn.edu\ before your University ID, e.g., ad.umn.edu\john0001
If you encounter any problems, please email [email protected] for assistance.