Ms. Zangmo is Deputy Chief Information and Communications Technology (ICT) Officer working with the Government to Citizen Office under the Cabinet Secretariat in Bhutan and is involved with improving public service delivery initiatives. She is driven by her professional interest in project management, having worked with IT projects related to democratic governance.  Ms. Zangmo holds a Bachelor of Science and Engineering from Vellore Institute of Technology, India and a Master of Health Informatics from the University of Wollongong in Australia. Upon her return to Bhutan she plans to address current shortfalls in the country’s public service delivery system, such as setting standards for all public services, designing policies and strategies to strengthen ICT governance models, compliance indicators and regulations.